These Terms of Service ("Terms") govern your use of handymanguelph.com (the "Website"), operated by Handyman Guelph ("Handyman Guelph," "we," "us," or "our"), based in Guelph, Ontario, Canada. By using the Website or submitting a request through it, you agree to these Terms. If you do not agree, please do not use the Website.
1. About the Website
The Website provides information about our handyman and home repair services and lets you request a quote or service by submitting a contact form, including optional photos of the work you need done.
2. Quote and Service Requests
Submitting a form is a request for information or a quote. It does not create a contract or guarantee that we will perform the work.
Any estimate or quote we provide based on your form or photos is preliminary. Final pricing may change after an on-site assessment or if the scope of work changes.
Services are subject to availability and our service area. We may decline any request at our discretion.
Any work we agree to perform will be governed by the quote, estimate, invoice or service agreement we provide to you, which takes priority over these Terms where they conflict.
3. Your Submissions
You agree that the information you submit is accurate and that you are authorized to request work at the property described.
You must only upload photos that you own or have permission to share, and that relate to your service request. Do not upload photos containing other people's personal information, identification documents, or anything unlawful or offensive.
You keep ownership of your photos. By uploading them, you give us permission to use them solely to review, quote, schedule and complete your request, and to keep them in our job records.
4. Acceptable Use
You agree not to:
Submit false, misleading or spam requests
Upload files containing viruses, malware or other harmful code
Attempt to gain unauthorized access to the Website, its systems or the data of others
Use the Website for any unlawful purpose
5. Intellectual Property
All content on the Website, including text, graphics, logos and images (other than photos you submit), belongs to Handyman Guelph or its licensors and is protected by Canadian copyright and trademark law. You may not copy, reproduce or distribute it without our written permission.
6. Third-Party Services
We use third-party service providers, including Jobber, to receive and manage service requests. The Website may also contain links to third-party websites. We are not responsible for the content or practices of third-party websites.
7. Disclaimer
The Website and its content are provided "as is" and "as available." General information on the Website is not professional advice for your specific situation. We do not guarantee that the Website will be uninterrupted, error-free or free of harmful components.
8. Limitation of Liability
To the fullest extent permitted by law, Handyman Guelph is not liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, the Website. Nothing in these Terms limits any rights you have under the Ontario Consumer Protection Act, 2002 or other laws that cannot be waived.
9. Indemnity
You agree to indemnify and hold harmless Handyman Guelph from claims arising from your misuse of the Website, your violation of these Terms, or content you submit.
10. Privacy
Our collection and use of personal information is described in our Privacy Policy below, which forms part of these Terms.
11. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page, with the updated date shown above. Continued use of the Website means you accept the updated Terms.
12. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any disputes will be resolved in the courts of Ontario.
Handyman Guelph ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information submitted through handymanguelph.com (the "Website"). We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
When you submit our quote request form, we may collect:
Contact details: your name, email address and phone number
Property details: the service address where work is requested
Project details: a description of the work you need and any preferred timing
Photos: images you choose to upload of the area or item needing work
We may also automatically collect basic technical information, such as your browser type, device type, IP address and pages visited, through standard web server logs or cookies (see Section 7).
2. How We Use Your Information
We use your information only to:
Review your request and prepare a quote or estimate
Contact you about your request, schedule work and send related updates
Complete, invoice and keep records of the work we perform
Maintain and improve the Website and protect it from spam or misuse
Meet our legal, tax and accounting obligations
We do not sell, rent or trade your personal information. We do not use it for purposes unrelated to your request without your consent.
3. Consent
By submitting the form, you consent to us collecting and using your information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual limits. Withdrawing consent may mean we cannot provide a quote or service.
4. Who Has Access
Your information is accessed only by the internal Handyman Guelph team members who need it to respond to and complete your request.
We use trusted service providers to operate our business:
Jobber (job management software): information submitted through the form, including photos, is sent directly to our Jobber account, where we manage requests, quotes, scheduling and invoicing. See Jobber's Privacy Policy.
Website hosting and form providers: used to host the Website and securely transmit your submission.
These providers may only use your information to provide services to us and are required to protect it. We may also disclose information if required by law.
5. Where Your Information Is Stored
Our service providers may store or process your information on servers located outside Ontario, including elsewhere in Canada or in the United States. When this happens, your information may be subject to the laws of those places, including lawful access by authorities there.
6. How Long We Keep It
We keep your information only as long as needed for the purposes above. If you become a customer, we keep job records, including photos, as long as needed for warranty, accounting and tax purposes. Requests that do not proceed to work are deleted when no longer needed.
7. Cookies and Analytics
The Website may use cookies or similar technologies to make the site work properly and, if enabled, to understand how visitors use it (for example, through analytics or advertising tools). You can block or delete cookies in your browser settings, though some parts of the Website may not work as intended.
8. How We Protect Your Information
We use reasonable safeguards to protect your information, including encrypted (HTTPS) transmission of form submissions, password-protected accounts and access limited to team members who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Rights
You may ask us to:
Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your information, where we are not required to keep it
